A warm welcome.Every single time.
One inbox for every guest channel, calls included. askHermis answers instantly, books rooms and hands anything complex to your team.
Hi! We land at 10:40. Any chance of an early check-in?
Welcome, Maria. Your sea-view room is being prepared. I’ve noted your arrival and will message you the moment it’s ready, usually by 12:00.
askHermis · on behalf of Hotel CentralPerfect, thank you!
Calls and messages, in one place.
WhatsApp, email, OTAs, voice and your website chat land in one inbox, answered in seconds.
Answers with the reservation in hand.
The agent reads the booking before it replies: dates, room, balance and what the guest asked before.
A smooth handover to your team.
Refunds, complaints and anything outside the rules go to a person, with the full thread attached.
Questions hotels ask.
What does an AI front office agent do?
It answers guest questions, takes bookings, runs web check-in and handles requests on every channel, using live data from your PMS. Anything it should not handle alone goes to your team.
Does it replace the front desk team?
No. It takes the repetitive questions and the after-hours load, so the team at the desk can spend its time with the guests in front of them.
Which channels does it answer?
WhatsApp, Viber, Instagram, Messenger, OTA messages, email, SMS, phone calls and your website chat.
Can we review replies before they are sent?
Yes. In Copilot mode every reply is a draft that a person approves. In AI Auto the agent replies alone inside the rules you set.
- SOLUTIONSAfter-hours receptionAn AI night receptionist that answers every call and message after hours, handles late arrivals and wakes a person only when it matters.Learn more
- CHANNELSWhatsAppA WhatsApp AI agent for hotels on the official WhatsApp Business Platform: instant answers, direct bookings, check-in and upsells in the guest’s own chat.Learn more
- CHANNELSAI voice agentAn AI voice agent that answers hotel phone calls day and night, with a transcript of every call and follow-ups by SMS.Learn more
See it answer your own guests
Thirty minutes, your property, your real conversations.Thirty minutes, your property, your real conversations. We connect a sandbox to your PMS and you watch the agents work.
Book a demo