The desk nevercloses again.
Every call and message after midnight gets an answer in seconds. Late arrivals are handled, and a person is woken only when it matters.
Checked in before they land.
Guests arriving late finish check-in from their phone and the night desk knows they are coming.
Messages answered at 3 a.m.
WhatsApp, email and OTA messages get the same answer at night as during the day.
Only what needs a person.
Anything urgent is handed to whoever is on shift, with the whole conversation attached.
Questions hotels ask.
Can an AI agent answer hotel phone calls at night?
Yes. The askHermis voice agent answers calls, keeps a transcript, and can send details such as directions by SMS during the call.
What happens with urgent requests?
They are handed to the person on shift immediately, with the conversation and the reservation attached.
Does it work for properties without a 24-hour desk?
Yes. Guests get answers around the clock, and web check-in means late arrivals do not need a person at the desk to start their stay.
- CHANNELSAI voice agentAn AI voice agent that answers hotel phone calls day and night, with a transcript of every call and follow-ups by SMS.Learn more
- SOLUTIONSFront officeAn AI front office agent that answers every guest on every channel, with reservation context, and hands over to your team when a person is needed.Learn more
- WHO WE SERVEAparthotelsAI agents for aparthotels: web check-in, arrival instructions, 24/7 answers and requests routed to the team, with or without a staffed desk.Learn more
See it answer your own guests
Thirty minutes, your property, your real conversations.Thirty minutes, your property, your real conversations. We connect a sandbox to your PMS and you watch the agents work.
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