VIBER & SMS
Wherever theymessage from.
Viber is where many guests write, and SMS reaches everyone. askHermis answers both, and sends the messages guests are waiting for.
A
Amalia SuitesReplies instantly
What time is breakfast?
Breakfast is 7:30 to 10:30 on the terrace. Would you like a table outside tomorrow?
Yes, for two at 9.
Booked. See you at 9:00 on the terrace.
Message
Table bookedSent to the restaurant
SMS
The message they are waiting for.
Room ready, check-in done, transfer on its way: sent the moment it happens.
A
Amalia SuitesReplies instantly
Hi Maria, your room is ready. Check-in is done, just come to the desk.
Amazing, thank you! We’re 10 minutes away.
Message
Room readySent when housekeeping finished
BACK OFFICE
Requests go straight to the team.
A message becomes a task for housekeeping or maintenance, with the room attached.
Trace · Room 402
Message received
WhatsApp · 23:02:04Read reservationRead
Room 402 · PMSNotified night deskWrite
Late arrivalReplied to guest
AI Auto · 3 sCONTROL
You decide how much it does alone.
AI Auto, Copilot or Off, per agent. Start on Copilot, move to AI Auto when you trust it.
ModesHow each agent works
Front OfficeAI AutoCopilotOff
Back OfficeAI AutoCopilotOff
SalesAI AutoCopilotOff
F&BAI AutoCopilotOff
ManagementAI AutoCopilotOff
FAQ
Questions hotels ask.
Does askHermis support Viber?
Yes. Viber conversations are answered by the agent and appear in the same inbox as your other channels.
Can we send SMS to guests?
Yes. The agent sends SMS for notices such as room ready or directions, and answers replies.
KEEP EXPLORING
- CHANNELSWhatsAppA WhatsApp AI agent for hotels on the official WhatsApp Business Platform: instant answers, direct bookings, check-in and upsells in the guest’s own chat.Learn more
- SOLUTIONSBack officeGuest requests become clear tasks for housekeeping and maintenance, with the room and priority attached, sent to the right team automatically.Learn more
- CHANNELSAI voice agentAn AI voice agent that answers hotel phone calls day and night, with a transcript of every call and follow-ups by SMS.Learn more
See it answer your own guests
Thirty minutes, your property, your real conversations.Thirty minutes, your property, your real conversations. We connect a sandbox to your PMS and you watch the agents work.
Book a demo