askHermis uses the providers below to deliver the Service. Each processes personal data on our behalf under a written agreement with data protection terms, as set out in our Data Processing Addendum.
Our platform and customer data are hosted in the European Union. Where a provider processes data outside the European Economic Area, the transfer relies on an adequacy decision (including the EU–US Data Privacy Framework) or the European Commission’s Standard Contractual Clauses.
1. Platform
| Provider | What it does | Contracting company based in |
|---|---|---|
| Google Cloud | Hosting, databases and storage for the platform and customer data (EU regions). | Ireland (Google Cloud EMEA Ltd) |
| Google Workspace | Email and documents for customer support and account communication. | Ireland (Google Cloud EMEA Ltd) |
| Resend | Delivery of transactional email sent by the platform. | United States |
| Vercel | Hosting and content delivery for the marketing website. | United States (Vercel Inc.) |
2. AI models
These providers run the language models that understand guest messages and draft replies. They receive the content needed to generate a response.
| Provider | What it does | Contracting company based in |
|---|---|---|
| OpenAI | Language models for understanding and replying to messages. | United States |
| Anthropic | Language models for understanding and replying to messages. | United States |
| Google (Gemini) | Language models for understanding and replying to messages. | United States |
| Mistral AI | Language models for understanding and replying to messages. | France |
3. Messaging and voice
These providers carry messages and calls between guests and the hotel. Which ones process data depends on the channels a hotel connects.
| Provider | What it does | Contracting company based in |
|---|---|---|
| Meta | WhatsApp Business Platform, Messenger and Instagram messaging. | Ireland (Meta Platforms Ireland Ltd) |
| Twilio | SMS and voice calls. | United States |
| Rakuten Viber | Viber business messaging. | Luxembourg |
| Unipile | Connection of messaging and email accounts. | France |
4. Website tools
On our own website, askHermis is the controller. These tools are described in our Privacy policy and Cookie policy. LiveIntent is loaded by Apollo.io’s tracker rather than engaged by us directly, so the written agreement described at the top of this page does not cover it.
| Provider | What it does | Contracting company based in |
|---|---|---|
| Google Analytics | Website analytics, only with the visitor’s consent. | Ireland (Google Ireland Ltd) |
| Calendly | Demo booking. | United States |
| Brevo | Newsletter sign-ups and delivery, after you confirm. | France |
| Cloudflare Turnstile | Bot protection on the AI visibility check form. | United States (Cloudflare, Inc.) |
| Google Maps Platform | Hotel search for the AI visibility check. | Ireland (Google Cloud EMEA Ltd) |
| Apollo.io | Identifies website visitors and their companies for our sales team, unless the visitor rejects it. | United States (ZenLeads, Inc.) |
| LiveIntent | Matches a visitor’s browser to a hashed email address for Apollo.io, unless the visitor rejects it. | United States (LiveIntent, Inc.) |
5. Updates
We update this page before a new sub-processor starts processing customer data, and notify customers at least 30 days in advance as set out in the DPA. To receive notices, or for a copy of this list, email team@askhermis.com.