Legal & policies.
How askHermis handles data, what we agree with the hotels we work with, and the rules for using our AI agents.
- Privacy policyHow askHermis collects, uses and protects personal data as a controller, your rights under the GDPR, and how to contact us.Last updated: September 21, 2026
- Cookie policyWhich cookies and similar technologies the askHermis website uses, why, for how long, and how to change your choice.Last updated: September 21, 2026
- Terms of serviceThe terms under which hotels and hospitality businesses use askHermis: the service, AI agent modes, data, fees, liability and termination.Last updated: September 21, 2026
- Data Processing AddendumThe GDPR Article 28 terms under which askHermis processes guest and other personal data on behalf of hotels.Last updated: September 21, 2026
- Sub-processorsThe third-party providers askHermis uses to process customer and guest data, what each does, and where the company is based.Last updated: September 21, 2026
- API termsTerms governing access to and use of the askHermis Public API: API keys, sandbox and live environments, acceptable use, and guest data protection.Last updated: September 21, 2026
- AI acceptable use policyThe rules for using askHermis AI agents: transparency with guests, human oversight, and the uses that are not allowed, aligned with the EU AI Act.Last updated: September 21, 2026