Privacy Policy

1. Introduction

askHermis ("we," "our," or "us") is committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered guest communication platform and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and property details when you register for our Service
• Communication Data: Guest messages, chat conversations, and communication preferences processed through our platform
• Property Management Data: Booking information, guest details, and operational data integrated from your PMS
• Payment Information: Billing details and payment method information (processed by secure third-party payment processors)

2.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, including features used, time spent, and user actions
• Device Information: IP address, browser type, operating system, and device identifiers
• Performance Data: Response times, system performance metrics, and error logs
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze Service usage

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI communication platform
• AI Processing: To train and optimize our AI models for better guest communication
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To analyze usage patterns and improve Service functionality
• Communication: To send you Service updates, security alerts, and marketing communications (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centers with 24/7 monitoring
• Employee training on data protection practices

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to certain processing activities