# askHermis

> AI-powered guest communication platform for hotels — automate WhatsApp, Messenger, Instagram, Email and web chat from one AI-driven inbox connected to your PMS.

askHermis answers up to 85% of guest queries instantly in 38+ languages, helping hotels respond 50x faster, lift direct bookings, and free staff from repetitive work.

## What it does
Answer 85% of guest queries instantly. Hotels using askHermis respond 50x faster, boost direct bookings by 23%, and free their team from repetitive tasks.

## Key features
- **Unified Inbox**: All guest conversations from WhatsApp, Email, Instagram & Web in one dashboard. Never miss a message.
- **AI Automation**: Self-learning NLP handles 85% of queries instantly. Understands intent, sentiment, and context.
- **Guest Profiling**: Build comprehensive guest profiles using AI. Personalize every interaction based on preferences.
- **Actionable Insights**: Real-time analytics on sentiment, conversion rates, response times, and revenue attribution.
- **Smart Campaigns**: Design and automate targeted campaigns across the guest journey. Upsells, pre-arrival messages, review requests — delivered at the perfect moment on every channel.

**AI capabilities:** Self-Learning NLP, 38+ Languages, Sentiment Analysis, Smart Escalation

## Channels
WhatsApp Business, Facebook Messenger, Instagram, Email, Web Chat, SMS

## Guest journey
- **Booking Phase — Conversational Revenue**: Capture guests the moment they land on your site. AI answers FAQs instantly and guides users through seamless booking via chat. (5% conversion uplift)
- **Pre-Arrival — Seamless Onboarding**: Automate the boring stuff. Send digital check-in forms, offer room upgrades, and provide digital keys before they even arrive. (60% online check-in rate)
- **During Stay — The Invisible Concierge**: Guests request towels, room service, or local tips via WhatsApp. Your AI handles it or routes it to the right staff instantly. (70% call reduction)
- **Check-out & Beyond — Lasting Loyalty**: Streamline departure and turn guests into advocates. Collect reviews automatically and keep the conversation going. (92% satisfaction score)

## Integrations
- Channels: WhatsApp Business, Facebook Messenger, Instagram, Email, Web Chat, SMS
- Property Management Systems: WebHotelier, PrimalRes, Hotelizer, and any API-enabled PMS

## Pricing
Custom pricing based on property size and feature requirements. Flexible plans; enterprise and multi-property solutions are custom-priced. Typical onboarding takes 3–5 days. Contact us for a tailored quote.

## Security & compliance
GDPR compliant, end-to-end encryption, data stored on secure Google Cloud infrastructure in Europe. Guest data is never sold or shared.

## Recognition
- **CapsuleT Accelerator 2026** — Ranked #1: Top-ranked startup of the flagship hospitality accelerator in Greece.
- **Beta-Start by Beta-i** — AI Award: Winner of the AI Award at the Beta-Start programme by Beta-i, Lisbon.
- **StartSmart SEE 2026** — Finalist 2026: Finalist in the South-East Europe edition rooted in MIT Enterprise Forum Greece.

## Articles
- [Hotel Chatbot vs Live Chat: Which Is Better for Guest Experience?](https://askhermis.com/en/blog/hotel-chatbot-vs-live-chat-guest-experience-2026): A data-driven comparison of hotel chatbots and live chat solutions. Discover which approach delivers faster response times, higher guest satisfaction, and better ROI for your property.
- [WhatsApp Automation for Hotels: The Complete Guide](https://askhermis.com/en/blog/whatsapp-automation-hotels-guide-2025): How WhatsApp automation helps hotels handle guest messaging at scale — cutting response times by 90%, boosting direct bookings, and reducing front-desk workload with AI.
- [AI Guest Messaging for Hotels: The Complete 2026 Guide](https://askhermis.com/en/blog/ai-guest-messaging-hotels-guide-2026): Learn how AI guest messaging transforms hotel operations in 2026. Covers channels, implementation, ROI measurement, and common mistakes, backed by industry data from 90% of hotels adopting AI-assisted communication.


## Links
- [Website](https://askhermis.com/en)
- [Book a demo](https://askhermis.com/en#demo)
- [Blog](https://askhermis.com/en/blog)
- Contact: contact@askhermis.com

## Optional
- [llms-full.txt](https://askhermis.com/llms-full.txt): Full product overview and the complete text of every article
- [Privacy Policy](https://askhermis.com/en/privacy-policy)
- [Terms of Service](https://askhermis.com/en/terms-of-service)
- [API Terms](https://askhermis.com/en/legal/api-terms)
- Languages: [English](https://askhermis.com/en/llms.txt) · [Ελληνικά](https://askhermis.com/el/llms.txt)