1. Introduction

askHermis ("we," "our," or "us") is committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered guest communication platform and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and property details when you register for our Service
• Communication Data: Guest messages, chat conversations, and communication preferences processed through our platform
• Property Management Data: Booking information, guest details, and operational data integrated from your PMS
• Payment Information: Billing details and payment method information (processed by secure third-party payment processors)

2.2 Information We Collect Automatically

• Usage Data: How you interact with our Service, including features used, time spent, and user actions
• Device Information: IP address, browser type, operating system, and device identifiers
• Performance Data: Response times, system performance metrics, and error logs
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze Service usage

2.3 Guest Communication Data

Our AI platform processes guest communications on behalf of our hotel clients. This includes:

• WhatsApp, Messenger, Instagram, and email messages
• Guest sentiment analysis and preference data
• Communication history and interaction patterns
• Multilingual conversation processing

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI communication platform
• AI Processing: To train and optimize our AI models for better guest communication
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To analyze usage patterns and improve Service functionality
• Communication: To send you Service updates, security alerts, and marketing communications (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Customer support
• Analytics and monitoring

4.3 Integration Partners

We may share data with PMS providers and communication platforms (WhatsApp, Google, etc.) as necessary to provide integrated services.

4.4 Legal Requirements

We may disclose information when required by law, legal process, or to protect the rights, property, or safety of askHermis, our users, or others.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centers with 24/7 monitoring
• Employee training on data protection practices

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and Service quality

You may request deletion of your data at any time, subject to legal retention requirements.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Certification schemes

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for processing based on consent

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze Service usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through email or prominent notice on our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

1. Acceptance of Terms

By accessing or using askHermis's AI-powered guest communication platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

askHermis provides an AI-powered platform that enables hotels and hospitality businesses to:

• Automate guest communications across multiple channels (WhatsApp, Messenger, Instagram, email)
• Integrate with Property Management Systems (PMS)
• Provide multilingual customer support
• Analyze guest sentiment and preferences
• Manage omnichannel communication workflows

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization. By using the Service, you represent and warrant that you meet these requirements.

4. User Accounts and Registration

4.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit spam, harassment, or unsolicited communications
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Use the Service to collect personal information without consent
• Reverse engineer, decompile, or disassemble any part of the Service

6. AI and Data Processing

6.1 AI Functionality

Our AI system processes guest communications to provide automated responses and insights. While we strive for accuracy, AI-generated responses may not always be perfect, and you should review important communications.

6.2 Data Processing

By using the Service, you authorize us to process guest data and communications as described in our Privacy Policy. You are responsible for obtaining necessary consents from your guests for data processing.

6.3 Training Data

We may use anonymized and aggregated data to improve our AI models and Service functionality, in accordance with our Privacy Policy.

7. Payment Terms

7.1 Subscription Fees

Use of the Service requires payment of subscription fees as outlined in your selected plan. Fees are billed in advance and are non-refundable except as required by law.

7.2 Payment Processing

Payments are processed by third-party payment providers. You authorize us to charge your payment method for all fees incurred.

7.3 Fee Changes

We may change our fees with 30 days' advance notice. Continued use of the Service after fee changes constitutes acceptance of the new fees.

8. Intellectual Property

8.1 Our Rights

The Service, including all software, algorithms, AI models, and content, is owned by askHermis and protected by intellectual property laws. We retain all rights not expressly granted to you.

8.2 Your Rights

You retain ownership of your data and content. By using the Service, you grant us a limited license to process your data as necessary to provide the Service.

8.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service become our property and may be used without compensation.

9. Third-Party Integrations

The Service may integrate with third-party platforms (PMS systems, communication channels). Your use of these integrations is subject to the respective third parties' terms and conditions.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Service Availability

11.1 Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access to the Service.

11.2 Maintenance

We may perform scheduled maintenance that temporarily affects Service availability. We will provide reasonable notice of planned maintenance.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASKHERMIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

13. Indemnification

You agree to indemnify and hold askHermis harmless from any claims, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting us or through the Service interface.

14.2 Termination by Us

We may suspend or terminate your access to the Service for violations of these Terms or for any other reason with reasonable notice.

14.3 Effect of Termination

Upon termination, your right to use the Service will cease, and we may delete your data in accordance with our data retention policies.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

17. Dispute Resolution

Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization] in [Your Jurisdiction].

18. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use after changes become effective constitutes acceptance of the new Terms.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and askHermis regarding the Service.